FAQs (Frequently asked questions)

What is Destinno?

Destinno is a technology platform designed for travel agencies and tour operators, which facilitates the creation, management, and delivery of personalized travel proposals with your brand.

It allows you to generate complete travel proposals, create travel catalogs, receive booking requests, manage payments, automate contracts, translate content into multiple languages, and obtain customer feedback through surveys, all from one place.

Its goal is to save time, improve the customer experience, and optimize agency operations by offering an intuitive and efficient SaaS system for professional travel management.

What are the benefits of using Destinno?

  • Close sales faster by creating spectacular customized itineraries and travel proposals in minutes
    Save time and reduce costs

  • Improve your customers’ shopping experience

  • Give your customers online access to itineraries, included services, and all travel documentation from any device

  • Send real-time notifications and updates about flight changes, transfer schedules, and other important aspects of the trip.

  • Manage and store all travel documentation.

Is the information stored in Destinno secure?

Yes, for each company, a private space (tenant) is created where the information of all users is stored independently, ensuring confidentiality, security, and data integrity. Google Cloud ensures daily automatic backup of all data.

How long is the trial period?

The free trial period is 10 days. During this time, you have full access to the software. You can create interactive itineraries, generate both web and PDF versions of the itineraries, and send these itineraries and travel proposals to your clients.

How can you subscribe to Destinno?

Destinno offers three different plans based on functionality and the number of users that can be billed monthly or annually with a discount. After selecting a plan, you can use the tool during a trial period.

What type of companies is Destinno for?

Destinno is designed for travel agencies, tour operators, and accommodations that offer tour packages and organize events or incentives.

What can you do with Destinno?

Destinno allows agencies and tour operators to manage the entire process of creating, selling, and tracking tourist experiences digitally, quickly, and in a personalized way:

  • Create customized travel proposals: Design personalized itineraries and budgets in minutes, tailored to each client.
  • Present and share proposals: Send proposals digitally via an interactive web link or professional PDF.
  • Personalized travel catalogs: Create travel catalogs with your agency or receptive brand, ready to send to clients or use as promotional material.
  • Capture and manage leads: Collect information from potential customers and organize your contacts in a centralized way.
  • Close bookings and generate contracts automatically: Manage trip confirmations and create automatic travel contracts with all customer data, including identification documents.
  • Manage all travel documentation: Keep all the details of each trip organized and downloadable in PDF format, from vouchers to itineraries and contracts.
  • Private area for travelers: Customers can access a personalized web app where they can view all their travel documentation at any time.
  • Access control and visibility: Decide what information customers can see and when, offering secure access tailored to each stage of the trip.
  • Satisfaction surveys: Collect feedback from travelers after their trip to improve the experience and build customer loyalty.

Who can access my data in Destinno?

Only users with Destinno credentials (username and password) associated with your company can access your information.

Each company can create users and control who can view, edit, and modify customer data.

Is there any training or support provided to users during the initial implementation period?

Yes, once the contract is signed, each company will be assigned a person responsible for onboarding and resolving initial questions. This person will be available during the initial four weeks, which is sufficient to implement the tool and train users. After this period, our support service will be available during regular business hours to address any additional queries.